Privacy Policy

Effective Date: April 1, 2019, last updated May 1, 2026

1. Introduction

Welcome to TitleDocsOnline.com we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use our website and services.

By accessing or using TitleDocsOnline.com, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Account details such as your name, email address, company name, and login credentials

  • Order and payment information related to document purchases or transactions

  • Customer support communications, including messages or attachments submitted through our contact forms

B. Information Collected Automatically

When you visit our website, we automatically collect:

  • Usage data such as IP address, browser type, device information, pages viewed, and access times

  • Cookies and tracking data used for authentication, session management, analytics, and site performance

C. Information from Third Parties

We may receive information from:

  • Payment processors

  • Analytics providers

  • Service partners assisting in document delivery or identity verification

3. How We Use Your Information

We use the information we collect to:

  • Provide access to online title documents and related services

  • Create, manage, and secure user accounts

  • Process payments and deliver purchased materials

  • Improve website functionality, performance, and security

  • Respond to customer inquiries and support requests

  • Comply with legal, regulatory, and security obligations

  • Prevent fraud and unauthorized access

4. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Service providers who assist with hosting, payment processing, analytics, and email delivery

  • Legal authorities when required to comply with applicable laws, regulations, or legal processes

  • Business partners only when necessary to fulfill a service you request

All third parties are required to maintain confidentiality and use information only for authorized purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain secure sessions

  • Enhance user experience

  • Analyze website traffic and performance

You may disable cookies through your browser settings, but some features of the site may not function properly.

6. SMS/Text Messaging Policy

This SMS/Text Messaging Policy explains how TitleDocsOnline.com (“we,” “us,” or “our”) uses text messaging to communicate with users. By providing your mobile number or opting in to receive text messages, you consent to the practices described in this section.

A. Types of Messages We Send

We may send:

  • Account notifications such as verification codes or login alerts

  • Service updates including document delivery notices or order confirmations

  • Support communications related to customer service requests

  • Optional alerts only if you explicitly opt in

We do not send marketing SMS messages without your express consent.

B. How You Provide Consent

You may opt in by:

  • Creating an account and providing your mobile number

  • Checking an opt‑in box on a form

  • Requesting SMS updates during a support interaction

Consent is voluntary and not required to use our services.

C. How to Opt Out

You may opt out at any time by:

  • Replying STOP to any message

  • Contacting us at [Insert Contact Email]

  • Updating your communication preferences in your account

You may still receive essential transactional messages required for account security or document delivery.

D. Message Frequency

Frequency varies based on your activity, such as:

  • Login attempts

  • Document purchases

  • Support requests

E. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.

F. Information We Collect Through SMS

We may collect:

  • Your mobile number

  • Message content

  • Delivery and response logs

  • Timestamps

This information is used to provide services, maintain security, and improve communication.

G. Third‑Party Messaging Providers

We may use trusted third‑party vendors to send and manage SMS communications. These providers must:

  • Maintain confidentiality

  • Use information only for authorized purposes

  • Implement appropriate security measures

We do not sell or share your mobile number with unrelated third parties.

H. Security of SMS Communications

SMS is not a fully secure communication method. Avoid sending sensitive information via text message.

I. Changes to This SMS Policy

Updates will be reflected in the “Effective Date” of this Privacy Policy.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Maintain accurate business and transaction records

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

8. Your Rights

Depending on your location, you may have rights to:

  • Access the information we hold

  • Correct inaccurate information

  • Delete your information

  • Opt out of certain data uses

  • Withdraw consent where applicable

Contact us at [Insert Contact Email] to exercise these rights.

9. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted connections (HTTPS)

  • Secure authentication controls

  • Monitoring for unauthorized access

No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

10. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

11. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

12. International Data Transfers

If your information is transferred outside your country of residence, we take steps to ensure appropriate safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent revision.

14. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

TitleDocsOnline.com
Email: Customerservice@titledocsonline.com
Address: 500 North State College Blvd. #1100, Orange, Ca 92868

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